Last Updated: June 2026
1. Acceptance of Terms
By using HelpKart24's shopping assistance services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Service Description
HelpKart24 provides market-based shopping assistance services in Delhi NCR, including but not limited to:
- Bag carrying and handling during shopping
- Market navigation assistance through crowded areas
- Parking and metro gate drop-off assistance
- Queue management (standing in line on your behalf)
- General shopping support and convenience services
3. Booking and Payment
- Services can be booked via WhatsApp, our website, or at our market booth.
- Packages are time-based (30 minutes to 4 hours) with fixed pricing.
- Payment must be made at the time of service or as specified during booking.
- Prices are subject to change without prior notice. Current prices are displayed on our services page.
- Additional time beyond the booked package may be charged at applicable rates.
4. Service Guidelines
Customer Responsibilities
- Provide accurate information during booking (name, location, service type).
- Treat our shopping assistants with respect and dignity.
- Do not ask our partners to carry or purchase prohibited items (alcohol, tobacco, illegal substances).
- Be present at the designated meeting point at the agreed time.
HelpKart24 Responsibilities
- Provide trained, uniformed, and ID-verified shopping assistants.
- Ensure the safety of your shopping bags and items during the service period.
- Maintain supervision through Booth Captains.
- Provide helpline support during service hours.
5. Cancellation Policy
- Cancellations made before assistant assignment: Full refund (if pre-paid).
- Cancellations after assistant assignment: Partial charges may apply.
- No-shows without prior communication may result in full charge.
6. Liability Limitations
- HelpKart24 is not responsible for any damage to items due to inherent fragility or improper packing by the customer.
- Our service is limited to physical assistance; we do not provide financial transactions, bargaining, or purchase decisions on your behalf unless specifically requested.
- HelpKart24 is not liable for delays caused by market congestion, weather, or other circumstances beyond our control.
- Maximum liability is limited to the service fee paid for the booking.
7. Prohibited Activities
Customers must not:
- Use our service for illegal purposes
- Ask partners to carry prohibited or illegal items
- Harass, abuse, or threaten our shopping assistants
- Provide false information during booking
- Misuse or exploit our services for commercial reselling purposes
8. Partner (Shopping Assistant) Terms
- Partners must complete KYC verification before activation.
- Partners must maintain professional behavior at all times.
- Partners cannot demand extra payment from customers beyond service charges.
- Violation of guidelines may result in ID suspension or termination.
9. Intellectual Property
All content on the HelpKart24 website, including logos, text, images, and design, is the property of HelpKart24 and is protected by intellectual property laws. Unauthorized use is prohibited.
10. Modifications
HelpKart24 reserves the right to modify these Terms and Conditions at any time. Continued use of our services after changes constitutes acceptance of the updated terms.
11. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Delhi, India.
12. Contact Information
For questions regarding these Terms and Conditions:
