Last Updated: June 2026
1. Introduction
HelpKart24 ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our shopping assistance services in Delhi NCR.
2. Information We Collect
Personal Information
We may collect the following personal information when you use our services:
- Name and contact details (phone number, email address)
- Location information (market location for service delivery)
- Payment information (for service transactions)
- Communication records (WhatsApp messages, call logs related to bookings)
Automatically Collected Information
- Device information and browser type
- IP address and general location
- Website usage data and cookies
3. How We Use Your Information
We use the collected information for:
- Providing and improving our shopping assistance services
- Processing bookings and service requests
- Communicating with you about your bookings
- Assigning trained helpers to your location
- Ensuring safety and security during service delivery
- Sending service updates and promotional offers (with your consent)
- Improving our website and user experience
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service Partners: Our trained shopping assistants receive only the information necessary to provide the service (name, location, service type).
- Legal Requirements: When required by law or to protect our rights.
- Business Operations: With service providers who assist in our operations (payment processors, communication platforms).
5. Data Security
We implement appropriate security measures to protect your personal information, including:
- Secure data storage and transmission
- Limited access to personal information by authorized personnel only
- Regular review of our data collection and storage practices
- Police verification of all our service partners
6. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt-out of marketing communications
- Withdraw consent for data processing
7. Cookies
Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.
8. Third-Party Links
Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us:
